Frequently Asked Questions

 

What Shipping Methods Are Available?

We provide different shipping methods for both our local and international customers

For local deliveries: Poslaju
For international deliveries: Fedex

How Long Will It Take To Get My Package?

After you have successfully placed your order, our customer service team will conduct a verification process and update you as soon as possible by email.

After successful verification, you can expect to receive your order within the following time frame:

In Metro areas: 1 – 6 working days
In Non-Metro areas: 3 – 10 working days

Who should I to contact if I have any queries?

You should send us a message through our “Get In Touch” page and we will get back to you within 24 hours.

Do You Ship Internationally?

Yes, we do worldwide delivery!

How Can I Return a Product?

If you are not completely satisfied with your purchase, you may return the product to us within thirty (30) days of receipt.

The product shall be unused, product tags shall not be tampered with, and the product shall be in the original brand packaging (if applicable).

Do I need an account to place an order?

No, you don’t need an account to place an order with us.

How do I place an Order?

Here are 6 hassle-free steps for you to own our products:

  1. Choose your product
  2. Click “Add to cart”
  3. Click “Checkout”
  4. Fill up both Billing and Shipping Address
  5. Choose a payment method you prefer at the end of the page
  6. Once you’ve made payment and your order is successful, we will notify you via email

What’s The Coupon Codes Policy?

You may use promotional coupons and e-gift cards while making payment for products on the site. Specific details for promotional vouchers and e-gift cards are listed below.

To redeem coupons in your account or check an existing credit, please visit “My Account” on the site.

Promotional coupons must be entered at the check out page online only.

*Physical presentation of vouchers to Mr. Gentleman personnel will not be accepted.

How Can I Cancel Or Change My Order

You are only allowed to cancel or change your order within 12 hours after order has been placed otherwise any cancellations or changes will not be possible.

Is Buying On-Line Safe?

We assure you that it is 100% safe to purchase our products online as you will be given your tracking number after to track your parcel before it reaches your delivery address.

How Do I Track My Order?

You can do so through our “Track Your Order” page which you can find at the bottom right of the website and fill up the necessary information.

What Payment Methods Are Accepted?

We accept Direct Bank Transfer , Cheque Payment and Paypal.